|
Funktion
|
Classic Version
|
Premium Version
|
|
Cloud-Telefonie (VoIP)
|
✓
|
✓
|
|
Smartphone-/Tablet-App
|
✓
|
✓
|
|
Desktop-Softphone (Windows/Mac)
|
✓
|
✓
|
|
Anrufweiterleitung & ‑umleitung
|
✓
|
✓
|
|
Warteschleifen & Call Queues
|
–
|
✓
|
|
Omnikanal (Chat, WhatsApp, SMS)
|
–
|
✓
|
|
Videokonferenzen
|
–
|
✓
|
|
Microsoft Teams-Integration
|
–
|
✓
|
|
API & individuelle Integrationen
|
–
|
✓
|
|
Reporting & Analysen
|
–
|
✓
|
|
Sicherheitszertifikate & DSGVO
|
✓
|
✓
|
|
Support (24/7)
|
Standard
|
Priorisiert
|